To make sure everything runs smoothly and you have an awesome time, we have put together a handy list of answers to some of the most common questions our guests ask.
Simply cancel your original booking and rebook for your preferred date.
Your refund will be processed according to our cancellation policy.
To cancel a tour, use the dedicated cancellation link in your booking confirmation email.
If you need help you can always contact us at booking@tours2nara.com
*Cancellations made via email or talking directly with us cannot be processed online. Please contact us directly. If don't know how, contact us by email or through our Contact Form.
Our cancellation fees are based on Japan time. Refunds, minus the cancellation fee, will be processed using your original form of payment.
Cancellation Policy
If there are not enough spots for your group, reach out to our friendly customer care team via the "Contact Us" form or by email at booking@tours2nara.com. We will do our best to accommodate your group or suggest an alternative tour.
If you did not receive a confirmation email after booking, check your spam folder first.
If it is still missing, email us at booking@tours2nara.com from the same email address you used for booking, and include your booking name, the specific tour, the date of the tour, and the number of people.
Our customer care team will get back to you as soon as possible.
For the Nara Morning Tour and the Spanish language tour:
We meet at Kyoto station of Kintetsu Railways.
*If you are already in Nara you can meet us in front of Monk Gyoki Statue near Exit 2 or East Exit of Kintetsu Nara Station (in Nara)
For The Nara Night Tour, the Halloween Tour and the Nara Sakura Tour:
We meet at Namba Station of Kintetsu Railways (in Osaka)
In case you are already staying in Nara, you can meet us at the Nara Station of Kintetsu Railways.
*Nara station is not available for the "Nara Sakura Tour: visit a 300-year-old cherry tree" to Uda City.
For tours going to Mount Yoshino:
We meet at Abenobashi Station of Kintetsu Railways (in Osaka).
Our tours to Nara city end at the same location where they started. However, you can choose to end the tour at Kintetsu Nara Station to explore Nara further or return to original departure point at Kintetsu Namba Station for tours from Osaka, or Kyoto Station for tours from Kyoto.
Mt Yoshino Tours begin and end at the Kintestsu Abenobashi Station in Osaka.
We always aim to wrap up our tours within the scheduled timeframe, but our top priority is making sure you have a fantastic experience. Sometimes this means our tours might run a little over.
To make sure you have the best time possible, we recommend not scheduling anything immediately after the tour. This way, you have a buffer in case our tour goes a bit longer than planned.
Please wear comfortable walking shoes.
Also, it is a good idea to bring a rain jacket, umbrella,hats and sunglasses just in case it rains, snows or too much sunshine! This way, you can stay comfy and fully enjoy everything we offer.
We strive to offer an intimate tour.
The maximum number of guests is 7 for the Mt. Yoshino Tours, and 15 for all other tours.
Our tour involves a fair amount of walking, so it is not recommended for guests who have difficulty walking for the duration of the tour.
Our tours are not generally recommended for guests with wheelchairs or strollers, as some locations or walking paths are only accessible on foot.
If you have a large bag or any type of roller bag, please make sure to leave it at your hotel or place it in a coin locker at the station before joining our tours.
The deer at Nara Park do not really get along with pets, and we want to respect their natural habitat and ensure their well-being.
We usually tour in light rain or snow, but if we determine that weather conditions supose any harm to our guests or guides, we will cancel the tour and issue a full refund.
Tours will also be canceled in the event of any national emergency, such as earthquakes or political unrest.
Make sure to bring plenty of water and sunscreen! Hats and sunglasses are highly recommended.
In case of a climate emergency that could compromise the safety of our travelers we will contact you through e-mail as soon as the situation is comfirmed.
If you need further information on climate allerts in all regions, check the Emergency Information Website of the Japanese Goverment.
If you are staying in Nara and looking for things to do in Nara at Night, we offer the following 2 tours at night:
1. Nara Ghost Walk
Two hours of spooky stories that will follow you home. Click here to find out more!
2. Nara Night Tour from Osaka: Lantern Walk at Deer Park
Enjoy World Heritage designated spots and historical buildings beautifully illuminated around the Nara Park area. Click here for the details!
We offer private tours as well! Find out more in our Nara Private Tours section.
If you have any other inquiries, feel free to reach out to our friendly customer care team via the "Contact Us" form. We will respond as soon as possible.
Arigatou and looking forward to your tour with us!
