By booking a walking tour with Kimito Nara Travel, Co., Ltd., you agree to be bound by these Terms and Conditions. Please read them carefully before making your reservation.
Reservations can be made through our official website at www.tours2nara. Online bookings are available 24/7 and require completion of our booking form with accurate personal and contact information.
Walk-in reservations are accepted at the tour meeting points. Subject to availability, same-day bookings may be possible but are not guaranteed.
All bookings are subject to availability and confirmation by Kimito Nara Travel, Co., Ltd. We reserve the right to decline any booking request at our sole discretion.
We accept the following forms of payment:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards
- Cash (for in-person bookings only)
- Digital payment platforms (PayPal, Apple Pay, Google Pay)
A full payment is required at the time of booking.
Upon successful booking, you will receive a confirmation email or message containing:
- Your unique reservation number
- Tour details and meeting information
- Invoice
- Terms and conditions
If a debit card transaction fails, a service fee of $XX will be charged to your account. You will be notified immediately and given 48 hours to provide alternative payment. Failure to resolve payment issues may result in cancellation of your reservation.
If a scheduled tour guide becomes ill or unavailable, we will make every effort to provide a qualified substitute guide. If no substitute is available, we will offer you the following options:
- Reschedule to the next available date at no additional cost
- Full refund of all payments made
Tours may be cancelled due to severe weather conditions that pose safety risks, including but not limited to thunderstorms, snow, ice, or extreme temperatures. In such cases, you will be offered:
- Rescheduling to the next available date with favorable weather
- Full refund of all payments
We reserve the right to cancel tours due to circumstances beyond our control, including natural disasters, government restrictions, public health emergencies, or other force majeure events. Full refunds will be provided for cancellations due to force majeure.
All cancellation fees are calculated based on Japan Standard Time (JST). Refunds, minus applicable cancellation fees, will be processed using your original form of payment within 5-10 business days. In some cases, it may take up to two billing cycles for the refund to be fully processed and appear on the statement.
Until 11 Days Before: Free cancellation (no fee)
10 to 8 Days Before: 20% cancellation fee
7 to 2 Days Before: 30% cancellation fee
1 Day Before:50% cancellation fee
On the Day of the Tour or No Show: 100% cancellation fee (no refund)
To cancel a tour, use the dedicated cancellation link in your booking confirmation email. Unfortunately, cancellations made via email or directly with the third party tour provider cannot be processed on www.tour2nara.com. Please contact directly to the tour operation who books your tour.
Simply cancel your original booking and rebooked for your preferred tour dates, times, or group size. Your refund will be processed according to our cancellation policy.
Kimito Nara Travel Co., Ltd. and its employees, guides, and representatives shall not be liable for any injury, loss, damage, accident, delay, or irregularity that may occur during or as a result of the tour. This includes but is not limited to:
- Personal injury or death
- Loss or damage to personal property
- Indirect, consequential, or incidental damages
- Damages resulting from weather conditions, traffic delays, or other circumstances beyond our control
Participants join tours at their own risk and are responsible for their own safety and well-being. Our maximum liability is limited to the total amount paid for the tour.
Please inform us of any accessibility requirements at the time of booking so we can assess our ability to provide appropriate accommodations.
Our tour involves a fair amount of walking. It is not recommended for guests who have difficulty walking for the duration of the tour.
Our tours are not generally recommended for guests with wheelchairs or stroller, as some locations or walking paths are not accessible.
If your tour includes food tastings or meals, please notify us of any dietary restrictions, allergies, or special requirements during booking. We will make reasonable efforts to accommodate these needs but cannot guarantee availability of suitable alternatives.
All participants must:
- Follow the instructions of tour guides at all times
- Wear appropriate clothing and footwear for walking tours
- Remain with the group and not wander off independently
- Report any injuries or medical emergencies immediately
- Inform us of any medical conditions that may affect participation
We maintain comprehensive safety protocols including:
- Regular safety training for all tour guides
- Emergency contact procedures
- Risk assessment of all tour routes
- Weather monitoring and safety protocols
In case of medical emergency, we will provide immediate assistance and contact emergency services if necessary. Participants are responsible for their own medical expenses and travel insurance.
All participants are expected to:
- Treat guides, staff, and other participants with respect and courtesy
- Follow local laws and regulations
- Respect cultural sites, monuments, and private property
- Arrive punctually for tours
- Not engage in disruptive, offensive, or illegal behavior
Participants who appear intoxicated or under the influence of substances will be denied service without refund. Alcohol consumption during tours is prohibited unless specifically included as part of the tour experience.
We reserve the right to remove any participant who:
- Behaves inappropriately or disruptively
- Fails to follow guide instructions
- Poses a safety risk to themselves or others
- Engages in illegal activities
No refund will be provided for participants removed from tours due to misconduct.
If you are dissatisfied with any aspect of your tour experience, please:
We are committed to resolving all complaints promptly and fairly. Our customer service team will:
- Acknowledge receipt of your complaint within 72 hours
- Investigate the matter thoroughly
- Provide a written response within 21 business days
- Offer appropriate remedies when warranted
We collect and process personal information necessary for booking and providing tour services. Please refer to our Privacy Policy for the details - www.tour2nara.com/privacy
- Name, contact information, and payment details
- Special requirements or accessibility needs
- Emergency contact information
- Marketing preferences
Your personal information is used solely for:
- Processing bookings and providing tour services
- Communicating about your reservation
- Sending service updates and important information
- Marketing communications (with your consent)
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, encrypted systems.
Personal data is retained only as long as necessary for the purposes outlined above and in accordance with applicable laws. You have the right to request access to, correction of, or deletion of your personal information.
We do not sell, trade, or transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law.
KimitoNara Travel Co., Ltd. may take photographs and/or video recordings during tours for documentation and marketing purposes. By participating in our tours, you grant us the irrevocable right to use, reproduce, modify, distribute, and display any images or recordings in which you appear, including but not limited to:
• Website content and social media posts
• Marketing materials and advertisements
• Promotional brochures and flyers
• Company publications and press releases
All photographs and video recordings taken by KimitoNara Travel Co., Ltd. staff, guides, or representatives during tours are the exclusive property of KimitoNara Travel Co., Ltd. Participants waive any claims to compensation or royalties for the use of their likeness in company materials.
If you do not wish to be photographed or filmed during your tour, please notify your guide at the beginning of the tour. We will make reasonable efforts to exclude you from any photography or video recording.
By booking a tour with KimitoNara Travel Co., Ltd., you agree to receive email communications from us regarding:
• Booking confirmations and tour-related information
• Pre-tour instructions and meeting details
• Post-tour follow-up and feedback requests
• Company updates and service announcements
• Special offers, promotions, and new tour offerings
• Seasonal newsletters and travel tips
You may update your email preferences or unsubscribe from marketing communications at any time by:
• Clicking the “unsubscribe” link in any marketing email
• Contacting our customer service team
• Updating your preferences through your online account (if applicable)
Please note that you cannot opt out of essential service-related communications such as booking confirmations, safety updates, or tour cancellation notices.
While we strive to provide accurate and up-to-date information on our website, [Company Name] makes no warranties or guarantees regarding the accuracy, completeness, or reliability of any content, including but not limited to:
• Tour descriptions and itineraries
• Pricing information
• Availability schedules
• Photography and imagery
KimitoNara Travel Co., Ltd. reserves the right to modify, update, or remove any website content, including tour descriptions, prices, policies, and terms and conditions, at any time without prior notice. Changes become effective immediately upon posting to the website.
The website and all content are provided “as is” without any express or implied warranties. We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement regarding website content and functionality.
For questions about these Terms and Conditions or to make a booking, please contact us:
KimitoNara Travel. Co., Ltd.
Address: 3-1 Hashemite-cho, Nara-shi, Nara, 630-8217, Japan
Phone: [Phone Number]
Email: ayuda@kimitonaratravel.com
Website: www.Tours2Nara.com
These Terms and Conditions are governed by the laws of Japan and are subject to change without notice. By booking a tour, you acknowledge that you have read, understood, and agree to be bound by these terms.
Last Updated: January 1st, 2026
